What’s inside
The AI BDC for car dealerships — every lead answered, booked, and on the record.
I pick up every call, text, and chat in seconds, hand the right ones to your team with context, book against your real calendar, and log every word to your CRM. Here’s how each piece works.
One inbox
Who talked to them last? It’s all in one thread.
Calls, texts, photos, email, and web chat land in a single thread per customer — attached to the customer record, not someone’s personal phone. Transcripts and trade-in photos sit right in the timeline.
AI voice agent
I pick up in seconds — every call, every hour.
I answer, tell the caller I’m the store’s AI assistant, and get to work — checking the service history, offering real times, booking it. When someone wants a person, one tap puts them through to your team.
Hear it answer a call →AI text agents
A texting agent for every department — in your store’s voice.
Sales, service, and parts each get their own SMS agent that sounds like your store. It answers in seconds, sends photos and links, books the visit — and introduces itself as an AI every time.
Quiet hours, consent, and STOP/HELP opt-outs are enforced by the platform on A2P 10DLC-registered numbers — not by a promise in a policy binder.
Inventory-aware answers
It quotes the actual car. Never a guess.
Answers come from your live inventory feed — HomeNet and the like. Stock number, price, trim, options. If a car isn’t in the feed, CarBot says so instead of making it up.
Human-first calling
The opposite of “press 1 for sales.”
Phone trees make the customer do the work. CarBot rings your team first, whispers who’s calling and why, then connects the customer to a person who already knows the story.
- 1
Rings your team first
Jim’s cell or softphone rings before the customer hears a hold tone.
Ringing Jim H. · cell - 2
Whispers the context
Only your agent hears it — who, which car, and what they asked.
“Pam Beesly — CR-V EX-L, trade-in photos in the thread.” - 3
Connects the customer
Pam reaches a prepared person. No cold transfer, no repeating herself.
Connected · transcribing live
Run it per lead source, per hour — Human, AI, or Hybrid. Your people never dial cold, and the AI never pretends to be one of them.
Appointments
Booked into your real calendar — not a request form.
CarBot books against your store’s actual hours and capacity — test drives on the sales side, bays in the service lane. Confirmations go out on their own, and no-shows get a follow-up nobody has to remember to send.
QA grading & analytics
Every call graded. You only listen to the ones that matter.
Every call is transcribed and graded on greeting, discovery, and the appointment ask. Managers override any grade, and the scorecards show who needs coaching — no Saturday lost to recordings.
CRM write-back
Logged where your store already lives.
Every text, call, transcript, and appointment writes back to the customer record. Certified for eLead and VinSolutions, and CarBot integrates with any major CRM — nobody re-keys a thing.
Certified
CertifiedAlso inside
The details that keep a BDC out of trouble.
Consent ledger
Every opt-in and opt-out logged with its time and source, ready when someone asks.
DNC enforcement
STOP means stop — the customer is suppressed across every channel, instantly.
Call recordings & redaction
Every call recorded and transcribed, with sensitive details redacted from the transcript.
Trade-in photo handling
MMS photos land in the thread, attached to the customer — not a salesperson’s camera roll.
After-hours coverage
Nights, weekends, holidays. Every call and text answered, 24/7.
Spanish-capable agents
Voice and text agents that can carry the whole conversation in Spanish.
Role-based access
BDC agents, managers, and GMs each see exactly what their role needs.
Audit log
Who changed what, and when — every setting, override, and takeover on the record.
Multi-rooftop
One login across your stores, each walled off. Agents answer with the right rooftop’s context.
Missed-call callbacks
A missed call gets an automatic callback or text — not a sticky note on a monitor.
BDC cadences & speed-to-lead
Call and text cadences that keep working leads overnight, inside your send windows.
Human, AI, or Hybrid
Pick the mode per lead source, per hour. The AI only talks to customers you assign it.
The whole point
100%of calls and texts answered — 24/7.
Not most of them. Not just business hours. Every one — transcribed, graded, and logged to your CRM before your team’s first coffee.
FAQ
Questions GMs ask about the features
Which CRMs does CarBot write back to?
CarBot is certified for eLead and VinSolutions, with every call, text, transcript, and appointment written back to the customer record automatically. It also integrates with any major CRM — if your store runs it, CarBot writes back to it, so nobody on your team re-keys a conversation.
Where do CarBot's inventory answers come from?
From your live inventory feed, such as HomeNet. When a customer asks about a car, CarBot quotes the actual unit — stock number, price, trim, and options — straight from the feed. If a vehicle isn't in the feed, CarBot doesn't guess; it says so and can hand the customer to your team.
How does human-first calling work?
Instead of sending callers through a phone tree, CarBot rings your team first. As your agent picks up, CarBot whispers who's calling and why — name, vehicle, what they asked about — then connects the customer. Your person does the talking with full context, and the call is still transcribed and graded.
Does CarBot book directly into our calendar?
Yes. CarBot books test drives and service appointments against your store's real calendar, hours, and capacity rules, so it never offers a slot you can't honor. Confirmations go out automatically, and each booking writes back to your CRM alongside the conversation that produced it.
How are calls graded for QA?
Every call is transcribed and graded on the greeting, discovery, and the appointment ask, with a scorecard for each agent. Managers can override any grade, so the scores reflect your store's standards. You coach from the calls that need it instead of listening to all of them.
Can we choose when the AI handles conversations?
Yes. Every flow runs in one of three modes — Human, AI, or Hybrid — and you choose per lead source and per hour. Run AI overnight and Hybrid during business hours, for example. In every mode, the AI identifies itself as an AI and never claims to be human.
Put CarBot on tonight’s leads.
A 30-minute demo with your inventory, your hours, and your CRM. No slideware.